Refund policy

Bōkka Botánika Return & Refund Policy

Effective Date: July 1, 2026

At Bōkka Botánika, we are committed to creating professional-quality hair care products that deliver exceptional performance. Your satisfaction is important to us, and we proudly stand behind our products with a 100% Satisfaction Guarantee.

Please review the following policy before requesting a return or refund.

100% Satisfaction Guarantee

If you are not completely satisfied with your Bōkka Botánika purchase, we will work with you to make it right.

Eligible purchases may be returned for a refund or replacement in accordance with the terms of this policy.

Return Eligibility

Returns must meet all of the following requirements:

The return request must be submitted within 30 days of the original purchase date.
The product must have been purchased directly from www.bokkabotanika.com Products purchased through salons, distributors, retailers, or other third-party sellers must be returned to the original place of purchase.
A valid order number or proof of purchase is required.
Products must be returned to us before a refund or replacement is issued.

Customer Responsibility for Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of:

an incorrect item shipped by Bōkka Botánika;
a product damaged during shipment; or
another error made by Bōkka Botánika.

We recommend using a shipping service that provides tracking, as we cannot issue refunds for returns that are lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days after approval for the refund to appear on your account, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges and Replacements

If you received:

a damaged product,
a defective product,
an incorrect item, or
a product that arrived leaking or broken,

please contact us within 7 days of delivery.

We may request photographs of the product and packaging to help expedite your replacement.

If approved, we will replace the product at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Gift cards
Promotional or complimentary products
Clearance or final sale items (if designated as final sale)
Products purchased through third-party retailers or distributors

International Orders

For international purchases:

Customers are responsible for all return shipping costs.
Customs duties, taxes, VAT, brokerage fees, and other import charges are non-refundable.
Shipping charges are non-refundable unless the return results from our error.

Return Instructions

To begin a return, please contact our Customer Care team with:

Your name
Order number
Date of purchase
The product(s) you wish to return
The reason for the return

Our team will provide you with return instructions and the appropriate return shipping address.

Please do not return products without first contacting us, as this may delay processing.

Return Processing

After your returned package is received, please allow up to 5 business days for inspection and processing.

If additional information is required, our Customer Care team will contact you.

Our Satisfaction Promise

Our goal is to provide exceptional products and exceptional customer service. If your experience with Bōkka Botánika does not meet your expectations, we encourage you to contact us. We value every customer and will make every reasonable effort to ensure your satisfaction.

Customer Satisfaction Is Our Priority

If your purchase doesn't perform as expected, we encourage you to contact our Customer Care team before returning your product. In many cases, we can provide personalized usage recommendations, application tips, or suggest the product best suited for your hair type and goals. Our team is committed to helping you achieve the best possible results and ensuring you have an exceptional experience with Bōkka Botánika.

If you have any questions regarding this Return & Refund Policy or would like to request a return, please contact us:

Bōkka Botánika Customer Care

Email: beautifulhair@bokkabotanika.com

Website: www.bokkabotanika.com