Bōkka Botánika Privacy Policy

Effective Date: June 22, 2026
Last Updated: June 22, 2026

Our Commitment to Your Privacy

At Bōkka Botánika, we value the trust you place in our brand and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit our website, purchase our products, create an account, subscribe to marketing communications, attend educational events, participate in promotions, or otherwise interact with us.

Our website and online store are powered by Shopify and supported by trusted third-party service providers that help us process orders, deliver products, improve your shopping experience, and operate our business efficiently.

This Privacy Policy applies to all information collected through our website, online store, customer service interactions, social media communications, email correspondence, and other digital services that reference this Privacy Policy (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please discontinue use of our Services.

Information We Collect

To provide an exceptional customer experience, we collect information that helps us process orders, improve our products and services, communicate with you, and maintain secure business operations.

Depending on how you interact with Bōkka Botánika, we may collect the following categories of personal information:

Contact Information

Information you voluntarily provide, including:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Company or salon name (where applicable)

Order & Payment Information

When you make a purchase, we may collect information necessary to complete your transaction, including:

• Purchase history
• Order details
• Shipping preferences
• Payment confirmation
• Billing information

For your security, payment card information is processed by secure third-party payment providers. Bōkka Botánika does not store complete payment card numbers on its servers.

Account Information

If you create an online account or apply for a professional or wholesale account, we may collect:

• Username
• Password
• Account preferences
• Saved addresses
• Purchase history
• Product preferences
• Professional salon or distributor information where applicable

 

Customer Communications

When you contact us by email, telephone, social media, live chat, website forms, or customer support, we may collect:

• Your contact details
• The contents of your communications
• Photos or files you voluntarily provide
• Customer service records
• Product feedback or reviews

Website & Device Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Language settings
• Time zone
• Referral websites
• Pages viewed
• Date and time of visits
• Website performance data

Shopping & Browsing Activity

To improve your shopping experience, we may collect information regarding how you interact with our website, including:

• Products viewed
• Items added to your shopping cart
• Wish lists
• Purchase history
• Search activity
• Time spent on pages
• Navigation patterns
• Marketing preferences

Professional & Business Information

If you register as a salon professional, distributor, educator, or wholesale customer, we may also collect business-related information such as:

• Business name
• Business address
• Tax or resale certificate information where required
• Professional license information where applicable
• Distributor or salon account details
• Order volume and purchasing history

 

How We Collect Information

Bōkka Botánika collects personal information through several different sources, depending on how you interact with us.

Information You Provide Directly

We collect information you voluntarily submit when you:

• Place an order
• Create an online account
• Subscribe to our newsletter
• Register for educational events or promotions
• Request product information
• Contact Customer Service
• Apply for a professional or distributor account
• Submit product reviews or testimonials
• Participate in contests, giveaways, surveys, or promotional campaigns

Information Collected Automatically

Certain information is collected automatically through cookies, analytics tools, pixels, server logs, and similar technologies when you visit or use our website. This information helps us improve website functionality, measure performance, understand customer preferences, personalize content, and enhance your overall experience.

Information from Trusted Service Providers

We work with carefully selected third-party service providers who assist us in operating our business. These providers may collect or process information on our behalf to support services such as:

• Secure payment processing
• Order fulfillment
• Shipping and delivery
• Customer support
• Email communications
• Website hosting
• Analytics and reporting
• Marketing and advertising
• Fraud prevention
• Cloud-based data storage

Information from Third Parties

In certain circumstances, we may receive information from trusted business partners, advertising platforms, social media services, analytics providers, or other publicly available sources to help improve our products, services, and customer experience. Any information received is handled in accordance with applicable privacy laws and this Privacy Policy.

How We Use Your Personal Information

Bōkka Botánika uses personal information to operate our business, fulfill customer requests, improve our products and services, and provide an exceptional experience for consumers, salon professionals, educators, and distributors.

Depending on how you interact with us, we may use your information for the following purposes:

Processing Orders and Delivering Products

We use your information to:

• Process purchases and payments
• Confirm and fulfill orders
• Arrange shipping and delivery
• Manage returns, exchanges, and refunds
• Provide order status updates
• Maintain purchase records
• Respond to questions regarding your order

 

Managing Your Account

If you create an online account or professional account, we use your information to:

• Create and maintain your account
• Authenticate your identity
• Save account preferences
• Remember shipping information
• Maintain order history
• Provide account-related notifications
• Improve your shopping experience

 

Customer Service and Product Support

We use personal information to respond to inquiries and provide support regarding:

• Product recommendations
• Product usage
• Ingredient questions
• Shipping inquiries
• Warranty or quality concerns
• Returns and exchanges
• Technical website support

Communications with our Customer Care team may be retained to improve future service and training.

 

Professional Salon & Distributor Relationships

As a professional haircare company, Bōkka Botánika works with licensed salon professionals, educators, distributors, and wholesale partners around the world.

Information provided during professional account registration may be used to:

• Verify business information
• Process wholesale orders
• Provide distributor pricing
• Deliver educational materials
• Register training events
• Support marketing programs
• Provide product launch information
• Maintain ongoing business relationships

 

Improving Our Website and Services

We continually evaluate how visitors interact with our website to improve functionality and user experience.

Information may be used to:

• Analyze website performance
• Improve navigation
• Enhance mobile usability
• Identify technical issues
• Understand customer preferences
• Recommend relevant products
• Develop new products and services
• Improve educational content

Where practical, we use aggregated or de-identified information for analytics and reporting.

 

Marketing Communications

With your permission or as otherwise permitted by applicable law, we may use your information to send communications about:

• New product launches
• Educational content
• Professional training opportunities
• Promotions and special offers
• Product updates
• Company news
• Trade show appearances
• Distributor announcements
• Seasonal campaigns
• Brand newsletters

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our communications or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send transactional emails related to your purchases, account activity, product recalls, or important service notifications.

 

Personalizing Your Experience

We may use information about your previous purchases and website activity to provide a more personalized shopping experience.

This may include:

• Product recommendations
• Remembering shopping cart items
• Saving preferences
• Displaying recently viewed products
• Providing educational content relevant to your interests
• Suggesting complementary products

Our goal is to make your experience more relevant and convenient while respecting your privacy choices.

 

Security, Fraud Prevention, and Business Protection

Protecting our customers and business is an important part of our operations.

We may use personal information to:

• Verify account activity
• Detect fraudulent transactions
• Prevent unauthorized access
• Monitor website security
• Investigate suspicious activity
• Enforce our Terms of Use
• Protect our customers and employees
• Comply with legal obligations

 

Legal and Regulatory Compliance

We may process personal information when necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Protect our legal rights
• Resolve disputes
• Enforce agreements
• Meet accounting and tax requirements
• Maintain appropriate business records

 

Cookies and Similar Technologies

Like many modern websites, Bōkka Botánika uses cookies and similar technologies to improve website functionality, enhance user experience, and better understand how visitors interact with our Services.

Cookies are small data files stored on your computer or mobile device that allow our website to recognize your browser during future visits.

Depending on your browser settings and applicable laws, we may use cookies for purposes including:

• Maintaining secure website sessions
• Remembering shopping cart contents
• Saving language and regional preferences
• Remembering login sessions
• Measuring website performance
• Understanding visitor behavior
• Improving website functionality
• Delivering more relevant marketing content

We may also work with trusted analytics and advertising partners that use cookies or similar technologies to help us understand website traffic, improve marketing effectiveness, and measure campaign performance.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of portions of our website.

 

How We Share Personal Information

Bōkka Botánika does not sell your personal information for monetary compensation.

We may share personal information only when necessary to operate our business, fulfill your requests, comply with legal obligations, or protect our rights.

Depending on the circumstances, we may share information with the following categories of recipients:

Service Providers

We work with carefully selected third-party companies that perform services on our behalf, including:

• Website hosting
• Ecommerce platform providers
• Payment processors
• Shipping carriers
• Order fulfillment providers
• Customer support providers
• Email and SMS communication platforms
• Marketing service providers
• Cloud storage providers
• Analytics providers
• Fraud prevention services

These providers receive only the information reasonably necessary to perform their services and are expected to protect your information in accordance with applicable privacy laws.

Business Partners

From time to time, we may work with distributors, educators, promotional partners, or event organizers to provide services, educational programs, or marketing initiatives. Information shared with these partners is limited to what is reasonably necessary to carry out the applicable program or service.

Business Transactions

If Bōkka Botánika is involved in a merger, acquisition, corporate restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Legal Requirements

We may disclose personal information when we believe disclosure is necessary to:

• Comply with applicable law
• Respond to valid legal requests
• Protect our rights or property
• Prevent fraud or illegal activity
• Protect the safety of our customers, employees, or others
• Enforce our agreements and policies

Shopify and Third-Party Service Providers

To provide a secure, reliable, and efficient shopping experience, Bōkka Botánika partners with trusted third-party service providers that help us operate our business and deliver our products and services.

Our online store is powered by Shopify, which provides the ecommerce platform that enables customers to browse products, place orders, and securely complete purchases. Information submitted through our website may be processed by Shopify and its authorized service providers to facilitate payment processing, fraud prevention, order management, website hosting, and related ecommerce functions.

In addition to Shopify, we may use carefully selected third-party providers to assist with services such as:

• Secure payment processing
• Shipping and order fulfillment
• Customer relationship management (CRM)
• Email and SMS communications
• Marketing automation
• Website analytics
• Customer support
• Cloud hosting and data storage
• Fraud detection and security monitoring

These service providers are contractually or legally obligated to protect personal information and may only use your information to perform services on our behalf or as otherwise permitted by applicable law.

Our website may also contain links to third-party websites, social media platforms, or other online services. Because these websites operate independently from Bōkka Botánika, we encourage you to review their privacy policies before providing personal information. We are not responsible for the privacy practices or content of third-party websites that we do not own or control.

 

International Data Transfers

Bōkka Botánika serves customers, distributors, and salon professionals in multiple countries. As a result, personal information may be transferred to, processed, or stored outside your country of residence, including in the United States or other jurisdictions where we or our service providers conduct business.

These countries may have privacy laws that differ from those in your home jurisdiction. When we transfer personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place, including contractual protections and other legally recognized transfer mechanisms where required by applicable law.

By using our Services or providing your personal information, you acknowledge that your information may be transferred internationally in accordance with this Privacy Policy.

 

Children's Privacy

Bōkka Botánika products and Services are intended for adults and are not directed toward children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate parental or legal guardian consent where required by law, we will take reasonable steps to delete that information promptly.

If you believe that a child has submitted personal information to us, please contact us using the information provided at the end of this Privacy Policy.

 

Data Security

Protecting customer information is an important part of our business. We maintain administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Examples of these safeguards may include:

• Secure website encryption (SSL/TLS)
• Restricted access to sensitive information
• Secure payment processing through trusted providers
• Authentication and access controls
• Routine software updates and security monitoring
• Employee training regarding data protection
• Reasonable vendor security requirements

Although we strive to use commercially reasonable security measures, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of your information.

We encourage customers to protect their account credentials, choose strong passwords, and notify us immediately if unauthorized account activity is suspected.

 

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Processing purchases
• Providing customer service
• Managing professional and distributor accounts
• Maintaining business and accounting records
• Complying with legal and regulatory obligations
• Resolving disputes
• Enforcing our agreements
• Protecting our legitimate business interests

The length of time information is retained depends on the type of information, the purpose for which it was collected, and applicable legal requirements. When personal information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it in accordance with our record retention practices.

 

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include:

• The right to know what personal information we collect
• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of certain personal information
• The right to receive a copy of your personal information in a portable format, where applicable
• The right to object to or restrict certain processing activities where permitted by law
• The right to withdraw consent when processing is based on your consent
• The right to opt out of certain targeted advertising activities where applicable
• The right not to receive discriminatory treatment for exercising your privacy rights

Because privacy laws differ by jurisdiction, the availability of these rights may vary depending on where you reside.

To exercise your privacy rights, please contact Bōkka Botánika using the contact information provided below. We may request information necessary to verify your identity before processing your request.

 

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may have the right to:

• Know what categories of personal information we collect
• Request access to specific pieces of personal information
• Request deletion of eligible personal information
• Request correction of inaccurate personal information
• Limit the use of certain sensitive personal information where applicable
• Opt out of certain sharing of personal information for cross-context behavioral advertising
• Designate an authorized agent to submit requests on your behalf

Bōkka Botánika does not discriminate against individuals for exercising their privacy rights.

 

European Economic Area (EEA), United Kingdom & Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and UK GDPR.

These rights may include:

• Access to your personal information
• Correction of inaccurate information
• Erasure ("Right to be Forgotten") where applicable
• Restriction of processing
• Data portability
• Objection to certain processing activities
• Withdrawal of consent
• The right to lodge a complaint with your local supervisory authority

Where required by law, Bōkka Botánika will process personal information only where an appropriate legal basis exists, including:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent, where required

If you believe we have not addressed your concerns regarding your personal information, you may contact your local data protection authority.

 

Cookies and Your Choices

Most internet browsers allow you to control or disable cookies through browser settings. You may also adjust certain advertising preferences using tools provided by participating advertising networks or privacy controls available on your device.

Please note that disabling cookies may affect the availability or functionality of certain features of our website, including shopping cart functionality, saved preferences, and account login features.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

Exercising Your Privacy Rights

If you would like to access, update, correct, delete, or otherwise exercise your privacy rights, you may submit a request using the contact information provided below.

To help protect your privacy and the security of your information, Bōkka Botánika may request additional information to verify your identity before processing certain requests. If we are unable to verify your identity, we may be unable to fulfill your request as required or permitted by applicable law.

We will respond to verified privacy requests within the timeframes required by applicable privacy laws.

 

Authorized Representatives

Where permitted by law, you may designate an authorized representative to submit a privacy request on your behalf.

Before fulfilling such a request, Bōkka Botánika may require documentation demonstrating that the representative has been authorized to act on your behalf, as well as additional information necessary to verify your identity.

 

Marketing Preferences

You may opt out of receiving promotional communications from Bōkka Botánika at any time.

Marketing emails include an "Unsubscribe" link that allows you to update your communication preferences. You may also contact us directly to request removal from our marketing lists.

Please note that opting out of promotional communications will not affect transactional messages relating to your account, purchases, shipping notifications, product safety information, recalls, or other important administrative communications.

If you have enrolled in SMS or text message marketing programs, you may opt out at any time by following the instructions provided in those messages or by contacting us directly.

 

Product Reviews and User Content

If you voluntarily submit product reviews, testimonials, photographs, videos, or other content through our website, social media channels, promotional campaigns, or educational programs, you acknowledge that such content may be displayed publicly in accordance with the permissions you grant us.

Please avoid submitting confidential or sensitive personal information in publicly visible areas of our website or social media platforms.

 

Social Media

Bōkka Botánika maintains official social media accounts to communicate with customers, salon professionals, distributors, and the beauty community.

If you interact with us through social media platforms, your interactions may also be subject to the privacy policies and terms of the applicable social media provider.

Information you choose to make public on these platforms may be visible to others. We encourage you to review your privacy settings before sharing personal information on social media.

 

Changes to This Privacy Policy

As our business continues to grow and privacy laws evolve, we may update this Privacy Policy from time to time.

When material changes are made, we will post the updated Privacy Policy on our website and revise the "Last Updated" date at the beginning of this document. Where required by applicable law, we will provide additional notice or obtain consent before changes become effective.

Your continued use of our Services following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms to the extent permitted by law.

 

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us.

Bōkka Botánika

1061 NW 1st Ct.
Hallandale Beach, FL 33009
United States

Email:  sales@bokkabotanika.com